Our products can be purchased on our website (www.totesbabies.com), Amazon, Walmart.com, and TikTok Shop.

Send us an email at orders@totesbabies.com and include your name, email, where you purchased the product, the order number, and details about the question or issue, and we will do what we can to help you.

Our products undergo strict testing in accordance with US and Canadian standards to ensure the products are safe for you to use for your family.  If you have any concerns, please reach out to us at orders@totesbabies.com.

Many of our products make great gifts for baby showers and new parents.  While we do not offer gift wrapping, you can input the recipient's name and address in the shipping field when you check out, and the order will go to them.  At this time, we are not able to offer split shipping options, so keep in mind that shipping to seperate locations would require seperate orders.

Several of our platforms ship only within the US, but our products can also be purchased in Mexico and Canada through Amazon.

If you have questions or concerns about how to use any of our products, you can review the documentation in the packaging or the information on the product page on our website.  If you still have questions, connect with us at orders@totesbabies.com.

We offer a 30-day return policy.  For more information, including how to request a return, see our policy page.